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Here you can inform yourself about our general terms and conditions.





We (Ursula Piber und Ines Häfner GbR) execute your order according to our terms and conditions valid at the time of the order. The GTC of Ursula Piber und Ines Häfner GbR in their current version are available to you on our website under the heading "GTC". For the entire business relation exclusively our "GTC" are valid.


The English language is the language of negotiation and contract. For all foreign business also exclusively the following conditions apply.





Our offers are subject to change and non-binding. In this respect, the presentation on our websites does not represent a legally binding offer. You can order from us via our homepage (Internet). When ordering via our homepage in the e-shop, you make a binding offer to conclude a purchase contract for the desired goods by clicking on the button "Order with Payment Obligation".    


We are entitled to accept your offer within 5 calendar days by sending a contract confirmation (by mail or e-mail) and by executing the order. If your offer is not accepted by us within 5 calendar days, the offer is considered rejected. No purchase contract is concluded for products that are not listed in the order confirmation. 




We deliver goods in stock within 1-5 business days after conclusion of the contract by DHL GoGreen. When paying in advance, the delivery times apply from receipt of money on our account. Different delivery times will be stated in the article description.


For shipments outside the Federal Republic of Germany and within Europe, delivery regularly takes 5-14 business days if the goods are available. For shipments to non-European countries, the delivery time depends on the shipping method (airmail / land / shipping) and the recipient location.


If you order a product that was available according to the item description, and we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or if you do not wish to receive a comparable product, we will immediately refund any payments already made. In this case, you also have the right to withdraw from the contract.


We are entitled to make partial deliveries or provide partial services, insofar as this does not unreasonably affect conflicting interests. If there is a partial delivery, we will of course pay the additional shipping costs. This will not result in any further costs for you.


The delivery time shall be extended appropriately if the delivery is impaired by force majeure. Force majeure shall be deemed to include, in particular, subsequent difficulties in procuring materials, riots, strikes, lock-outs, operational disruptions, fire, natural disasters, transport hindrances, changes in legal regulations, official measures or ordinances or the occurrence of other unforeseeable events which are beyond our control and which, viewed objectively, have not been culpably caused by us. Should one of the above cases occur, we will inform you immediately. If the impediment to performance in the aforementioned cases lasts longer than four weeks, you are entitled to withdraw from the contract. Further claims, in particular for damages, do not exist in this case. This does not apply in cases of intent or gross negligence, in the case of warranties or if liability is mandatory for breach of essential contractual obligations due to simple negligence or in the case of foreseeable damage typical for the contract for legal reasons.




Consumers have a legal right of withdrawal. The relevant instruction and a sample withdrawal form can be found at the end of these e-shop terms and conditions.




All prices stated are in Euro and include the statutory value added tax. Postage and shipping costs are added according to the following list under §6. 




Here you will find all information about return shipping costs and postage and shipping costs for deliveries










Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 







All countries and territories that do not belong to the zones DE and EU







For goods deliveries outside the European Union, import duties (customs duties) may apply. We are not responsible for any customs costs that may be incurred.




Payment of the purchase price is due immediately upon conclusion of the contract. If the due date of payment on the invoice is determined by the calendar, you are already in default by missing the deadline. In case of default, we are entitled to charge interest for the year at a rate of 5 percentage points above the respective base interest rate. In the case of legal transactions in which a consumer is not involved, we reserve the right to charge interest on claims for payment in the event of default at a rate of eight percentage points above the prime rate. We reserve the right to prove and assert a higher damage caused by default, § 288 para. 3, 4 BGB.


We accept payments in advance, PayPal, credit card and Sofort Überweisung (Germany and Austria only) and. For the processing of your payments, we transmit your data after order completion via a secure connection to our payment provider Stripe (Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103, USA). If you live outside of Germany, payment is only possible by prepayment, credit card and PayPal.


a) Payment in advance: When paying in advance, you must transfer the invoice amount to our account within 7 days after completing the order. In case of payment in advance, the delivery times are valid from the date of receipt of the money on our account. If the amount is not within 7 days on our account, we can withdraw from the contract.

b) Payment via PayPal: You pay the invoice amount via the online provider PayPal. You must register with PayPal or be registered there, then legitimize yourself with your access data and confirm the payment instruction to us (exception: guest access). You will receive further instructions during the ordering process. After the amount has been credited to our account, the goods will be shipped.


c) Payment by credit card: Your credit card account will be charged immediately after completion of the payment process. All entries and checks regarding your payment will be made and stored by the payment processor.


d) Payment by Sofort Überweisung: You will be redirected to a login window. Here you first enter the name of your bank and then log in to online banking. Here you authorize the payment directly from your bank account, similar to a bank transfer.


All payments are to be made without deduction to Ursula Piber & Ines Häfner GbR. A payment is only considered made when we can freely dispose of the amount.


A set-off is excluded, unless the set-off claim is undisputed or legally established or recognized in writing by us. You may only exercise a right of retention insofar as the claims result from the same contractual relationship. Exclusions do not apply if it is a counterclaim arising from a claim in kind entitling you to refuse performance, or rights are asserted due to a defect.


General Discount Policy:

a) Unfortunately, discount codes cannot be taken into account retrospectively.

b) Discount codes are not applicable to reduced articles.




The warranty is governed by the statutory provisions. In case of complaints we ask for proof of the date of purchase by means of an invoice and sending the claimed item together with a copy of the invoice to Ursula Piber & Ines Häfner GbR, Schlossstrasse 11, 79232 March. Normal wear and tear of the goods do not justify a warranty claim.


The right to subsequent performance as well as the right to withdraw from the contract or to reduce the purchase price are available to you to the extent provided by law.


We do not assume any warranty for damages and defects resulting from improper use, operation and storage, negligent or faulty care and maintenance, overuse or improper repair by an unauthorized service partner.


Our products are mainly made of recycled material (sails from sailing ships) and therefore already show signs of use. This is part of the design concept and no reason for a complaint.




Until full payment, the delivered goods remain our property. If you are in default with the payment of the purchase price, we have the right to withdraw from the purchase contract and to demand from you the return of the goods not yet paid for. You are obliged to treat the not yet paid goods with care.




We strictly adhere to data protection. You agree to the storage, processing and use of the personal data transmitted to us by your order in accordance with the provisions of the Federal Data Protection Act (BDSG) for the processing of your order. We store your order and address data for use in the context of order processing (including through transmission to the order processing partners or shipping partners used), for any warranty cases and for product recommendations to customers in accordance with the content of our privacy policy and applicable laws on data protection. You can also find our privacy policy as a link on our website


In the event of a contract being concluded, we will send you advertising for similar goods by e-mail from time to time. If you do not wish to receive such advertising e-mails, you can object to this use of your e-mail address at the following e-mail address:




You have a right to information and, under certain conditions, a right to correction, blocking and deletion of your data stored in our systems.


You also have the right to object to the processing or use of your personal data for the purposes of advertising or market and opinion research as well as address trading and business data processing.


You can also object to the collection, processing or use of your personal data at any time if an examination shows that your interest worthy of protection due to your particular personal situation outweighs the interest of the controller in the collection, processing or use. This does not apply if a legal provision authorizes or obliges the collection, processing or use.


Furthermore, you have the right to revoke your consent to the collection, processing and use of your personal data at any time with effect for the future.


Further information or explanations on data protection can be obtained from the company data protection officer of Ursula Piber & Ines Häfner GbR, whom you can contact at Umkircher Str. 41, 79112 Freiburg, Germany, or by e-mail at or by telephone at the customer service number +49 15786252827. Please also contact the data protection officer if you wish to exercise your right of objection or revocation in accordance with the BDSG. You can also find our data protection declaration as a link on our website




All disputes arising from or on the basis of this agreement shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which the customer has his habitual residence as a consumer, shall remain unaffected.


The place of jurisdiction for all claims arising from or on the basis of this business relationship, including those arising from bills of exchange and checks, is Freiburg, Germany, provided that you are a merchant within the meaning of commercial law, i.e. not a consumer. In this case, we are also entitled to sue at the court responsible for your registered office.




The remaining parts of the contract shall remain binding even if individual provisions are invalid. Should any provision be invalid in whole or in part, the contracting parties shall immediately endeavor to achieve the economic success sought by the invalid provision in another legally permissible manner.




Ursula Piber & Ines Häfner GbR

Umkircher Str. 41

79112 Freiburg


Tel.: +49 1578 62 52 827


Management: Ursula Piber & Ines Häfner 


VAT ID No.: DE325848046




Last Update: November 2022






Within 14 days you have the right to cancel this contract without giving any reason.


The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods, in the case of a contract for the delivery of goods in several partial shipments or pieces, on the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece.


In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). You can use the attached sample withdrawal form, which is not mandatory.


To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.



If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.


You only have to pay for a possible loss of value of the goods, if this loss of value is due to a handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.





If you want to cancel the contract, you can fill out this sample cancellation form and send it back to us:


By mail to:    

Ursula Piber & Ines Häfner GbR, 

stadtstrasse 46, 79104 freiburg-herdern

Or by e-mail to:


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)___________________________________________________________________________ _____________________________________________________________________________





Ordered on (*)/received on (*) Name of consumer(s) Address of consumer(s)










Signature of the consumer(s) (only in case of paper communication) (*) Delete as applicable


(*) Delete where inapplicable

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